Support
Support is answered by the person who wrote the software. There is no ticket queue and no first-line script — you get a real answer, usually within two business days.
Email support@moligon.comCommon questions
- How do I try an app before buying?
- Download it and use it. Trials are the full application for the full trial period, with no features held back and no card required up front.
- What happens when my trial ends?
- The app tells you the trial is over and asks for a licence key. Nothing you created is deleted, and any data you have already exported stays readable.
- How many computers can I install on?
- Each product page lists its activation limit — usually two or three machines. If you replace a computer, deactivate the old one or write in and it will be reset for you.
- Do I have to pay again for updates?
- No, not within a major version. A licence for version 1 covers every 1.x release. If a version 2 is ever significant enough to charge for, existing owners get an upgrade price.
- Does the software send my data anywhere?
- No. Trade records, backups and settings stay on your machine. The only network calls an app makes are to check for updates and to validate a licence key.
- Something is broken. What do you need from me?
- The app name and version, your Windows or macOS version, what you did, and what happened instead. A screenshot helps. Log files, if the app writes them, help most of all.